izdevējs, kura klientu serviss regulāri (nekad) neatbild uz ēpastiem, vai arī atbild ar automātisko "out of office" atbildi, šodien ir izpaudies ar iniciatīvu, un atrakstījis pats: "Thank you for your recent contact with [us]. Please take a few minutes to tell us how satisfied you were with the response you experienced."