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* TICKET #2402-811        *CLOSED*        2010-02-24 *
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*                                                    *
* ASSIGNED  : n/a                                    *
* DEPT CODE : AAV                                    *
* CUSTOMER  : 84125, James A------                   *
* WORKSTAION: BCDM-643843                            *
* SITE      : M/BCD                                  *
*                                                    *
*                                                    *
* __ ISSUE __                                        *
*                                                    *
*   Client called in stating: "My name is on the     *
*   Internet, and I don't want it there."            *
*                                                    *
*   ~ Client approved VNC connection                 *
*   ~ Remoted to client's PC                         *
*                                                    *
* __ TROUBLESHOOTING __                              *
*                                                    *
*    Client did a search, and was upset that his     *
*    name came up in search results                  *
*                                                    *
*    I educated client as to the nature of the       *
*    Internet, and that if you look up any persons   *
*    name, there will be some result                 *
*                                                    *
*    Client stated that they did not want this, and  *
*    requested that I remove it                      *
*                                                    *
*    Informed client that I did no not have control  *
*    over what information is on the Internet        *
*                                                    *
*    Client asked to speak to supervisor             *
*                                                    *
*    Advised ------ about issue; she declined to     *
*    accept call since she also did not have control *
*    over what information is on the Internet        *
*                                                    *
*    Advised client to contact Internet for further  *
*    assistance; could not provide phone number      *
*                                                    *
*    Client not satisfied with resolution.           *
*                                                    *
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