Manuprāt, ļoti noderīgs nošķīrums starp emocijām un to izpausmēm.
Iz Brené Brown. Dare to lead.
Emotions and behaviours.
When we're in tough rumbles with people, we can't take responsibility for their emotions. They're allowed to be pissed or sad or surprised or elated. But if their behaviours are not okay, we set the boundaries: - I know this is a tough conversation. Being angry is okey. Yelling is not okey.
- I know we're tired and stressed. This has been a long meeting. Being frustrated is okay. Interrupting people and rolling your eyes is not okey.
- I appreciate the passion around these different opinions and ideas. The emotion is okay. Passive-aggressive comments and put-downs are not okey.
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